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Error messages: Please use a 32 bit JVM to backup Domino Server or Lotus Notes
Problem
During the scheduled back-up of a Lotus Notes Back-upset, the following error message is shown in the logs: Please use a 32 bit JVM to backup Domino Server or Lotus Notes. The back-up is not executed.
Article ID: #KB00138
Number of views: 865x
Created: 15 February 2010
Latest change: 19 April 2010
Number of views: 865x
Created: 15 February 2010
Latest change: 19 April 2010
Solution
This message occurs on 64-bit systems, where the Lotus Domino Back-up can only run on 32bit systems. This is only applicable to Nucleus Business Back-up.The solution is to rename two directories, to use the 32-bit JVM instead of the default 64-bit JVM on 64-bit systems.
1) Stop the Online Back-up Service
Stop the following running tasks: Aua.exe, auaJW.exe, bschJW.exe, Scheduler.exe, CDPService.exe, DPService64.exe
2) Rename the following directories
Before: C:/Program Files/Nucleus Business Backup/jvm
After: C:/Program Files/Nucleus Business Backup/jvm64
Before: C:/Program Files/Nucleus Business Backup/jvm32
After: C:/Program Files/Nucleus Business Backup/jvm
3) Restart the Online Back-up services
Via Start > Run > Services.msc you can restart the following services:
- Online Backup Scheduler (Nucleus Online Backup Manager)
- AutoUpdateAgent (Nucleus Business Backup Manager)
The scheduled Lotus Notes back-up task will then be executed successfully.