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Error messages

Different error messages that can occur, together with their solution, during the use of the Nucleus Online Backup service.

MSSQL Backup failes because of Simple Recovery Mode

The back-up of a MS SQL database failed, with the following error message: "The statement BACKUP LOG is not allowed while the recovery model is SIMPLE.". Is there a way to solve this? » Read more


Cannot run Volume Shadow Copy

I receive the notice [ERROR] Unable to load "shwcpy2k332.dll", Cannot run Volume Shadow Copy when I try to start a back-up. This worked before, what is wrong? » Read more


Lotus Backup: AFC_LOTUS_TRANSLOG_STYLE_NOT_LOGGED

The Lotus back-up is completed, but an error log states the following message: "AFC_LOTUS_TRANSLOG_STYLE_NOT_LOGGED". How can I resolve this? » Read more


Job Status: Backup not yet finished

The backup report shows a job status "Backup not yet finished", but the backup finished successfully. Why is that? » Read more


Exchange: CExBackup::backupService:HrESEBackupSetup: Error Number 0xc7ff1004

While taking an Exchange Back-up, I receive the following error message: CExBackup::backupService:HrESEBackupSetup: Error Number 0xc7ff1004: (null) » Read more


Please use a 32 bit JVM to backup Domino Server or Lotus Notes

During the scheduled back-up of a Lotus Notes Back-upset, the following error message is shown in the logs: Please use a 32 bit JVM to backup Domino Server or Lotus Notes. The back-up is not executed. » Read more